Legal
Refund Policy
We stand behind our products. If it doesn't help you, we don't want your money.
Legal
Refund Policy
🔒
30-Day Money-Back Guarantee
If you purchase any Content Engine product and don't find it helpful within 30 days, we will issue you a full refund, no questions asked, no hassle.
Table of Contents
Our Guarantee
What's Eligible for a Refund
How to Request a Refund
Processing Timeline
Free Products & Training
Coaching & Calls
Exceptions
Contact Us
Our Guarantee
At Content Engine, we are confident in the quality and value of our products. We want every customer to feel supported and satisfied with their purchase.
That's why we offer a 30-day money-back guarantee on all paid digital products. If you're not satisfied for any reason within 30 days of your purchase date, simply reach out and we'll process a full refund.
Our promise: We would rather refund you than have you feel like you didn't get value. Your trust matters more than a single transaction.
What's Eligible for a Refund
✅ Eligible
✓ Any paid digital product within 30 days
✓ First-time purchases only per product
✓ Purchases made through our official checkout
✓ Products that did not match their description
❌ Not Eligible
× Requests submitted after 30 days
× Free products or free training
× Completed coaching sessions or calls
× Refunds requested more than once on same product
How to Request a Refund
Requesting a refund is simple. Follow these steps:
1
Email Us
Send an email to [email protected] with the subject line: "Refund Request – [Your Name]"
1
Email Us
Send an email to [email protected] with the subject line: "Refund Request – [Your Name]"
2
Include Your Order Details
Include your order number or the email address used at checkout, and the name of the product you purchased.
2
Include Your Order Details
Include your order number or the email address used at checkout, and the name of the product you purchased.
3
We'll Confirm Within 24 Hours
Our team will respond within 1 business day to confirm your refund request has been received and is being processed.
3
We'll Confirm Within 24 Hours
Our team will respond within 1 business day to confirm your refund request has been received and is being processed.
4
Refund Processed
Your refund will be issued back to your original payment method within 3–7 business days depending on your bank or card provider.
4
Refund Processed
Your refund will be issued back to your original payment method within 3–7 business days depending on your bank or card provider.
Processing Timeline
Once your refund is approved, here is what to expect:
Approval confirmation: Within 1 business day of your request
Refund issued: Within 1–2 business days of approval
Funds appear in your account: 3–7 business days depending on your financial institution
If you haven't received your refund after 10 business days, please contact us and we will investigate immediately.
Free Products & Training
Free resources, including our free training video, opt-in materials, and any complimentary guides, are provided at no cost and are therefore not subject to any refund policy.
If you experienced a technical issue accessing your free content, please contact us and we will resolve it promptly.
Coaching & Calls
Services that include live, time-based components, such as 1-on-1 setup calls or coaching sessionsm, are governed by a separate cancellation policy:
Cancelled 24+ hours before the call: Full refund issued
Cancelled less than 24 hours before: Credit toward a rescheduled session (no cash refund)
No-shows: Not eligible for a refund or reschedule without notice
Completed sessions: Not eligible for a refund once the call has taken place
If you experienced a technical issue accessing your free content, please contact us and we will resolve it promptly.
Exceptions
We reserve the right to deny a refund request if there is clear evidence of abuse of our refund policy, including but not limited to:
Pattern of purchasing and immediately refunding
Evidence that the product was downloaded, used extensively, and shared with others
Refund requests submitted after the 30-day window with no prior contact
Chargebacks filed without contacting us first
We are always willing to work with customers in good faith. If you have a genuine concern, please reach out before initiating a chargeback.
Contact Us
Have a question about a refund, or ready to submit a request? We're here to help.
Ready to request a refund?
Use the button below to email us directly. Include your order details and we'll take care of the rest.
Response within 1 business day · Full refund within 7 days
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